Warranty
We offer a 2-year guarantee on our jewelry from the date of purchase. This warranty only applies to manufacturing defects. If you find any such issues, please e-mail or call us, and we will work with you to resolve the issue.
Our jewelry is made from durable metals by reputable manufacturers who prioritize responsibility, which is why we are confident in the quality of our products. The warranty does not cover scratches or damage caused by wearing the jewelry (for example, a bent ring or broken chain). It also will be deemed invalid in case of a product's incorrect usage, inappropriate storage, or any modifications made by third parties.
Golden and Silver Jewelry Usage and Care Guidelines
— Wear the jewelry carefully, excluding mechanical contact during use.
— Avoid contact with acids, alkalis, and all kinds of solvents (including detergents and nail polish/makeup/stain removers).
— Exclude interaction with liquids containing chlorine, iodine, mercury, and sulfur (may be contained in cosmetics or pool water).
— Avoid exposure to fire and high or rapidly changing temperatures (sauna, steam room, solarium).
— Exclude exposure to radiation (radioactive, ultraviolet, X-ray).
— Avoid contact with perfumes, eau de toilette, and body sprays.
— Clean the jewelry under running warm water and dry it in a natural way only.
— Remove your jewelry before playing sports, swimming in the sea or pool, and before going to bed.
— Store your jewelry pieces separately from each other in a soft case to avoid scratches and breakage.
The warranty does not apply to jewelry in case of violation of the rules above.
How to Care for Gold on Sterling Silver Jewelry
- Clean it only with a soft and abrasive-free cloth.
- Once a year, take your silver items to a jeweler for professional cleaning.
- Clean your silver jewelry with a light soap solution or Missential cleaner. We recommend using polishing cloths that come with the product.
- Wipe the jewelry with a soft cloth after cleaning.
Please note that the warranty does not cover the abrasion of the gold-plating layer of gold-plated products, as this is a natural process.
Exchange
If a jewelry item does not suit you in size, color, or design, we can replace it with another product from our store within 100 days of receiving the order.
Missential can exchange a piece of jewelry for another at the same price. You can also choose a piece of jewelry with a higher price and pay the difference.
To qualify for an exchange:
- Items must be returned in their original condition, with no signs of wear or damage.
- Items returned by mail must be sent in their original packaging (including the tags and box).
- If you wish to receive a refund for an item from a set, you must return the complete set.
Return
You can return a piece of jewelry if you find it defective. For warranty issues, email support@missential.com. Please put “Return” as the subject line, explain the issue, include the order number, and attach a photo of the damage. We will contact you as soon as possible to resolve the problem.
Shipping costs and taxes are not refundable.
To qualify for a return:
- Items must be returned in their original condition, with no signs of wear or damage.
- Items returned by mail must be sent in their original packaging (including the tags and box).
- If you want to return an item from a set and get a refund, you must return the entire set.